How Prism will boost your conversion?

 

Conversations

  • Chat widget

    Accessible from desktop, tablet and smartphone

  • Customized Chat Widget *

    Allow merchant/agent to customize chat widget appearance & branding

  • Anonymous connect

    Allow visitor to start chatting right-away with your agent. It will reduce friction

  • Connect with Email

    Allow visitor to fill Email and Name before starting chat

  • Template Message

    Set custom message and shortcut for faster response

  • Agent Load Balancing *

    Manage & distribute chat messages to more agents efficiently

  • Chat Assignment *

    Assigned chat to agent as a chat owner for tracking & performance

  • Visitor Profile

    Capture visitor data into visitor profile and convert it as customer

  • Rich-Type of Messages

    Support various chat message such us shopping cart chat, invoice chat etc

  • Chat Notifications *

    Received chat notifications from widget, sms & email

  • Delivery Status

    Chat status indicator for every chat that’s been sent & received

  • Attach Image in Chat *

    Attach image in chat message

  • Autoresponder & Business Hour

    Autorespone message based on business hour settings

  • Agent Persona

    Agent's Identity based on your agent persona

 

Transactions

  • Product Preview in Chat

    Accessible from desktop, tablet and smartphone.

  • Shopping Cart

    Allow merchant/agent to customize chat widget appearance & branding

  • Search Inventory

    Allow visitor to start chatting right-away with your agent. It will reduce friction.

  • Set Shipping

    Allow agent to set shipping & calculate cost automatically

  • Accept Virtual Account

    Set custom message and shortcut for faster response

  • Accept Credit Card

    Manage & distribute chat messages to more agents efficiently

  • Order Preview in chat

    Assigned chat to agent as a chat owner for tracking & performance

  • Payment Notifications *

    Capture visitor data into visitor profile and convert it as customer

  • Shipping Module Integration *

    Support various chat message such us shopping cart chat, invoice chat etc

 

Power Tools

  • Campaign Selector

    Accessible from desktop, tablet and smartphone.

  • Select Between Campaign

    Allow merchant/agent to customize chat widget appearance & branding.

  • Create Campaign

    Allow visitor to start chatting right-away with your agent. It will reduce friction.

  • Manage Campaign

    Allow visitor to fill Email and Name before starting chat.

  • Integrated to Cart

    Set custom message and shortcut for faster response.

  • Trigger

    Increase sales opportunity based on custom trigger

* Currently in development, will be available soon.